Contact our team
Our support team is ready to help with questions about your account, deposits and withdrawals, technical issues, or general feedback. You can reach us via email, phone or the in-app help centre for quick assistance at any time. We aim to respond promptly and guide you through verification, bonus queries or any service concerns. For urgent matters use the phone line; for account changes and documents please email our support team. Live chat is available for faster help when online.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, replies within 24 hours) |
| General enquiries | [email protected] (administration and media support) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +44 20 7946 1823 (for urgent issues) |
| Working hours | Mon-Fri, 09:00-18:00 (GMT local time) |
Email Support
Email is our preferred contact method for detailed requests, account issues, or any situation requiring documents or explanation. Please include a clear subject line, your account ID where relevant, and up-to-date contact details to speed handling. Attach any supporting files and allow time for verification; incomplete information may cause delays in resolving your query.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests and account queries are usually handled quickly; more complex issues such as verification checks, payment investigations or regulatory reviews may take longer depending on their nature. We’ll keep you updated during the process and provide estimated timelines when necessary.
Feedback
We'd love to hear from you. Share feedback, suggestions, or ideas to help improve the site; we review every submission carefully and use your input to refine features, promotions, and the overall user experience. Send your thoughts through the in-site feedback form or contact support, and we'll take your comments into account when updating the service.