Data Privacy Policy
This Privacy Policy explains how we collect, use, store and protect the personal information you provide when you register, play games, make payments or otherwise interact with Wink Slots. We take your privacy seriously and aim to be clear about what data we hold, why we use it and how you can manage your information.
Types of data we collect
We collect several categories of information to operate accounts, process transactions and provide customer support. These include personal data, technical data and transactional data.
Personal data
Personal data may include your name, date of birth, address, contact details, identity documents submitted for verification, and any other information you provide when creating an account or contacting support. We may collect verification documents when identity checks are required for account activation or withdrawals.
Technical data
Technical data covers information about the device and connection you use to access our services, such as IP address, browser type, operating system, device identifiers and in-app or site usage data. This helps us keep the service secure and tuned for mobile and desktop users.
Transactional data
Transactional data includes records of deposits, withdrawals, bets, game activity and promotional history. Payment or card details may be processed by payment providers and are not stored by us beyond what is necessary for reconciliation and compliance checks.
How we use your information
We use your data to create and maintain your account, verify identity, process payments, prevent fraud, respond to support requests, fulfil legal obligations and personalise your experience. We may also use aggregated or anonymised data for internal analysis and to improve services.
Data protection practices
We protect personal information with appropriate technical and organisational measures such as access controls, encryption for sensitive data in transit and secure storage practices. Access to personal data is restricted to staff and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar tracking technologies to enable site functionality, remember preferences, analyse usage and support advertising where applicable. You can manage cookie preferences through your browser or device settings. Opting out of some cookies may limit certain features.
User rights
You have rights over your personal data including the right to access, correct or request deletion of your information, to restrict or object to processing, and to request portability where applicable. To exercise these rights please contact our support team.
Access, correction and deletion
To request access, correction or deletion of your data, contact support and provide proof of identity. We will review requests and respond in a timely manner. Some information may need to be retained where required for legal, tax or compliance reasons.
Information sharing and third parties
We may share information with payment processors, fraud prevention services, identity verification providers and other third-party service providers that assist us in operating the service. We require partners to maintain appropriate security standards and to use data only for the purposes we specify. When you use WinkSlots, certain data may also be shared to comply with legal obligations or protect the safety of users.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be communicated to account holders through the service or by other reasonable means. Please check this page periodically for the latest information.